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You can customise your experience and access way more features like messaging, watch and hide threads, voting and much more. All good so far and I've loved every house I've seen of theirs. The spec is great and i think their customer service has been brilliant so far. We are actually having their EA up next week to look at px with them instead. We didn't think we could because of price difference but they use a different company so can top up a px price as well as offering their own discount. It goes against our guidelines to offer incentives for reviews.
Check out house price trends across the UK by postcode or town. To comment on this thread you need to create a Mumsnet account. I'd recommend them 100 times over after having 2 new builds before this one , and having nothing but shoddy work and excuses from both of them. The site is very small but our house has had absolutely no major snags at all and all the snags were dealt with immediately and with as little hassle to ourselves.
Really disappointing customer service- definitely not 5 star!
Duchy Homes Ltd you failed us big time. Our problems continue with this company and they don’t want to know. A 21 home development which has been flawed from the start. We have ongoing issues following a thermal image survey. 25 months into occupation Duchy homes take forever to do anything even when directed to do so by NHBC .
In my opinion, if they issues their customer service feedback 6 months after you've moved in, they would see they are not a 5 star customer service company. This is our fourth new build so we knew what to expect or thought we did. Having read horror stories in the media about new builds today . We expected some snags but not necessarily the 184 found at completion by ourselves and the professional snagging company we employed.
duchyhomes Reviews
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We upgraded appliances from Bosch to Neff, tiles throughout were upgrades and carpeting. We also had them install extra paving etc. What we wanted was to have all work done so we could comfortably move in without further works. My wife suffers from Multiple Sclerosis and is very disabled. We made a big mistake dealing with this company.
Is this your company?
They are without doubt the worst people we have had the misfortune of dealing with. We still have ongoing issues with foul drains which we are now investigating extensively and independently. We wish we had never heard of Duchy Homes let alone given them our life savings. As for incentives none given or offered.
The prices on this website are for informational purposes only. They are not final and not a public offer. The management reserves the right to change prices. You’re then promised the world by the sales assistant on site. I was left without a home as they cancelled & wanted more money for the plot I reserved , please think twice . After a good start, I'm really disappointed with Duchy and I would not recommend them anymore.
Once they have your money, they are no longer bothered . Don’t be fooled by the word ‘luxury’ or the tag of 5 star builder . In our experience neither of these statements have been true . There are other builders out there who generally care about you and your money and the sale of purchasing a new house , Duchy Homes don’t . Sure, when you first move in, they are more responsive and keen to sort out issues but then once they get their feedback they quickly move on.
During the process of purchasing one of their homes, we lost our buyer. However, we reluctantly agreed to explore their part exchange scheme. In the meantime, our existing home remained up for sale. There is nothing executive or luxury about this builder or there customer service .
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Suggested companies are based on people’s browsing tendencies. I wrote a letter of complaint to one of the Directors and guess what? We had issues with our windows not closing and it took months to sort this out, right as the weather was getting colder and with a newborn baby in the house. We had to chase them constantly to sort this out with their suppliers. Compare local agent performance and fees, and find the best one to sell your home.
We remain in dispute with Duchy Homes to this day. Being told they will not make the same mistakes at their next development is of no consequence or comfort whatsoever to us. We too live on a small development and all we will say is although we believe we are worst affected other owners are also having issues. We hope this account has been useful? It's by no means all of it as we could write a book on the last 18 months. Based on our experience we have no idea how Duchy Homes Ltd. can be described as a 'five star builder' or indeed 'Builders of luxury developments'.
Estate Agent Fees Find out more about estate agents’ fees, contracts, and the service you should expect. I am currently purchasing a home with Duchey and like you reserved 10months ago we have constant delays. They tried to make us go for a lower valuation than what was recommended by the estate agents. My advice would be to get all of your issues resolved before completing their feedback form. They are more likely to prioritise you then. Mumsnet's better when you're logged in.
The quality of build most definitely does not warrant the price tag . Over 200 snags and still waiting for issues to be addressed after we moved in December 2020 . Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
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